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SHIPPING & RETURNS

"From Shipping to Returns - Get it Right with Us!"

SHIPPING POLICY

COUNTRIES THAT WE CAN SHIP TO:

Until further notice, we are currently only shipping to: Japan, United States of America and Canada.

 

SHIPPING & PROCESSING


All orders are shipped from Japan and are not shipped on Saturdays, Sundays, or Japanese national holidays. Orders are shipped within 7 days of placing the order. Occasionally, depending on the availability of gemstones among other factors, orders can take longer. If this is the case with your order, we will contact you.

All orders are shipped via Japan Post or a courier that is available to us depending on the weight of the product. Also, all orders must be shipped to a physical address, please do not use a P.O. Box as your shipping address.

 

Shipping within Japan:

Please select your region within Japan to get the shipping rate. The shipping rate will be based on your area and the size and weight of your order.

 

Based on your region, orders are estimated to be delivered within the next day to 7 business days. Shipping may be delayed due to COVID-19, transportation issues, or weather conditions. Please allow an additional 7 days for delivery.

 

Please contact us at kolourmehealed@gmail.com if you have any queries.

 

International Shipping:

We currently only ship to the United States of America and Canada. The shipping rate will vary depending on your country, the size, and the weight of your order.

 

Orders are estimated to be delivered within 7–25 business days. Shipping may be delayed due to COVID-19, transportation issues, customs, or weather conditions.  Please allow an additional 1-4 weeks for delivery.

Kindly note that:

We reserve the right to use a comparable shipping method when necessary. Damage/ Missing / Defective items, please report damaged, missing, or defective items within 48 hours. Please take pictures and send them to us in time at kolourmehealed@gmail.com. Tracking numbers will be sent via email at the time of shipment or as soon as they become available. We will do our best to monitor closely on your parcel status to ensure smooth delivery.

 

For any further queries, don't hesitate to get in touch with us at kolourmehealed@gmail.com

 

Disclaimer: We use third-party providers for shipping and delivery of orders. While we cannot give any assurances or warranties with respect to their service, in case you face any difficulty with them, please reach out to us at kolourmehealed@gmail.com, and we will do our best to assist you with your shipment. We are not responsible for items damaged, broken, delayed/lost/stolen once they are handed over to the shipping company.

 

CUSTOMS AND IMPORT TAXES


Buyers are responsible for any customs and import taxes on their purchases. We are not responsible for any delays from customs. We cannot be responsible for items damaged, broken, delayed/lost/stolen due to customs.

WRONG ADDRESS DISCLAIMER


It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a very small window to correct an incorrect shipping address. Please contact us immediately at kolourmehealed@gmail.com if you believe you have provided an incorrect shipping address.


ABOUT PACKAGING

Getting your crystals to you safely is a top priority and as part of helping to save the environment, we use recycled packing material as much as possible, which also helps you save money.
All of our shipping materials are either reused, recyclable, or biodegradable, including our bubble wrap.

Still have questions?
If you have any questions or concerns about our Shipping Policy, please get in touch with us. Email : kolourmehealed@gmail.com

RETURN & REFUND POLICY

 

Welcome to Kolour Me Healed!

We have a 7-day return policy, which means you have 7 days after you receive the item to request a return/refund.

All Returns or Exchanges must be initiated by contacting us within 7 days of the delivery date as specified by the shipping provider.

We offer refunds and/or exchanges within the first 7 days of your purchase, if 7 days have passed since your purchase was delivered, you will not be offered a refund and/or exchange of any kind.

We are not responsible for any preferences and dissatisfaction regarding personal objective circumstances.

Eligibility for Refunds and Exchanges

  • Your item must be unused and in the same condition that you received it.

  • The item must be in the original packaging.

  • To complete your return, we require a receipt or proof of purchase.

  • Only regular priced items may be refunded, sale items and special offer items cannot be refunded.

  • If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at kolourmehealed@gmaill.com.

Exempt Goods

The following are exempt from refunds:

  • Gift cards

  • Some health and personal care items

 

Partial refunds are granted (if applicable)

  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.

  • Any item that is returned more than 30 days after delivery.

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

  • If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

  • If you have done all of this, and you still have not received your refund yet, please contact us at kolourmehealed@gmaill.com.

 

Shipping

  • Please do not send the product back without first contacting us.

  • You will be responsible for paying for your own shipping costs for returning your item.

  • Shipping costs are non-refundable! Once we receive the item back and all conditions above are met, we will issue a refund for the cost of the items only (we will not refund shipping) and inform you via email. If you receive a refund, the cost of return shipping will be deducted from your refund.

  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

  • Most refunds will be processed by our team within 7 business days of receiving the return. However, each financial institution is different, so we are unable to provide an exact timeline for which your refund will be completed. If you need specific information regarding the timing of your refund, please contact your financial institution.

  • Please note that we cannot guarantee that we will receive your returned item.

Returns & Exchanges are not accepted on the following product types

  • ​​Perishable Items

  • Any Mystery item: Mystery Boxes, Myster Candles, and Crystal Confetti

  • Custom items: includes any item where a request was made by the customer to change a particular thing about our typical product.

  • Clasp or elastic bracelets: As these are of a specific size, we cannot accept returns if they do not fit you. 

We will work out the details of the refund/return/exchange via email and ship your new item after receiving the original returned item back. 

Still have questions?

If you have any questions or concerns about our Shipping Policy, please get in touch with us. Email : kolourmehealed@gmail.com

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